Is SteamWave™ technology of the MACH V1 Ultra safe for all types of flooring?
The SteamWave™ technology is safe for all sealed hard floors. It is recommended to use the steam mode on your sealed hardwood, marble, tile, and stone floors to avoid potentially damaging your floors. In order to avoid damaging your floors, do not use steam mode on any solid wooden floors that have been waxed. If you have waxed your floors, it is recommended to use either smart mode or suction mode.
Is the MACH V1 Ultra also suitable for carpets?
Yes, it is designed to clean on both hard floors and middle-pile carpets. Additionally, it is recommended to use suction mode when cleaning carpets for the vacuum to effectively pick up dust and debris.
Can I connect the MACH V1 Ultra to a 5GHz frequency?
No, it only connects to the 2.4GHz frequency. Make sure you are using a 2.4GHz router or a dual-band router that is configured to support a 2.4GHz frequency band.
What is the benefit of connecting your MACH V1 Ultra to the eufy Clean APP?
The eufy Clean APP will show an animation on how to use your MACH V1 Ultra, and provide you with the flexibility to remotely control. To better understand, operate, maintain, and obtain the latest product services and information. Please download the eufy Clean APP on your smartphone to connect it.
How often should I replace the accessories of my MACH V1 Ultra?
The frequency of cleaning/replacement will depend on your usage habits. It is recommended to replace the filter and rolling brush every 6 months.
What kind of water can be used to generate ozone?
Please note that only tap water can be added to the clean water tank. The conductivity of filtered water is very low and cannot be used to generate ozone.
Will it be safe to use ozone?
Yes, after sterilizing the floor, the ozone will break down into oxygen in just a few minutes. The entire process is non-toxic and environmentally friendly.
What is the runtime of the MACH V1 Ultra?
In smart and suction modes, it lasts 82 minutes maximum; and in steam mode, it lasts 15 minutes maximum.