Basic Plan Subscription Agreement

Last updated: [2026-10-27]

This Basic Plan Subscription Agreement ("Agreement") is entered into by and between Anker Innovations Limited, trading as eufy ("we," "us," or "eufy"), and you, the individual consumer ("you" or "User"), who subscribes to the Basic Plan Service ("Service").

This Agreement may be updated or modified from time to time at our discretion. We reserve the right to revise, amend, or replace this Agreement as our products and services evolve. The most current version of the Agreement, as published on the official eufy website or within the eufy app, shall always govern your use of the Service. By continuing to use the Service after any update, you are deemed to accept the revised Agreement.

By activating or using any feature of this Service, you acknowledge that you have read, understood, and agreed to be bound by the latest version of this Agreement.

Introduction

The Basic Plan Service is designed to enhance your home security and smart monitoring experience by integrating a suite of advanced features. The Service currently includes the following features:

eufyExpert GPT: An intelligent virtual assistant providing AI-driven insights, FAQs, and home security analysis.
3D Home Model: Visualizes your home environment, featuring 3D modeling, digital avatars, and real-time interactive experiences.
4G Cellular Backup: Ensures uninterrupted monitoring via a cellular network backup when your primary Wi-Fi connection fails. It supports both a built-in SIM card and a bring-your-own local IoT SIM card. This feature is not activated by default and must be manually enabled by the user in the app.
Cloud Backup: Provides cloud-based video storage space for your eufy recording devices. Through this Service, you can remotely store video data captured by eufy devices in the cloud for efficient video management and playback.
Daily Security Report: Get security-related information directly from eufyExpert GPT using natural language or voice control.

To access and use the Basic Plan Service, you must: (i) Place an order for the Basic Plan through the official eufy website or the eufy app. (ii) Bind the Service to a valid HomeBase Professional S1. The Service becomes active only after successful binding and confirmation.

Subscription and Payment Terms

Free Trial Period: You are eligible for a free trial for 1 month starting from the activation date. No charges will be made during the trial period.

Renewal and Payment: We may occasionally offer a one-month free trial period. If you register for a free trial, your paid subscription will automatically commence, and your nominated payment method will be charged the standard monthly fee at the end of the free trial period, unless you cancel your subscription prior to the expiration of the free trial. To ensure transparency, we will notify you via email at least seven (7) days before your free trial expires. You can easily cancel at any time via the eufy app (App Sidebar → Services → Basic Plan → Plan and Billing → Cancel). Specific durations and conditions of any free trial will be disclosed on the relevant listing or checkout page.

Cancellation: To cancel your subscription, you can cancel your auto-renewal at any time via the eufy app (App Sidebar → Services → Basic Plan → Plan and Billing → Cancel). We have designed the cancellation process to be just as straightforward as subscribing. For assistance with cancellation, please reach out to us via email at support.expert@eufy.com. Cancellation takes effect after we process your request and send written confirmation. Cancellations may take time to process and may not be immediate.

Learn More Here: eufy Support | Troubleshooting and Customer Service

Once your cancellation is confirmed, your Basic Plan and all its associated features will be deactivated.

Service Modification: eufy reserves the right to modify, suspend, or terminate the Service (in whole or in part) at any time, with reasonable notice when possible.

Account and Eligibility: You must maintain a valid eufy account and meet all applicable age and eligibility requirements to subscribe to and use the Service.

eufyExpert GPT

The eufyExpert GPT function is an AI-enhanced service designed to provide intelligent, contextual support and security insights.

Data Usage and Privacy: eufyExpert GPT processes user input to generate responses and insights. We collect the minimal necessary data for improving product performance as described in our Privacy Policy. Your personal data will not be sold or shared for advertising purposes without explicit consent.

Limitations and Disclaimer: eufyExpert GPT may occasionally produce inaccurate or incomplete responses. You acknowledge that its responses should not be relied upon for legal, medical, or other critical decisions. eufy disclaims liability for any damages arising from reliance on AI-generated content.

3D Home Model

The 3D Home Model feature provides a visual and interactive experience to help you visualize and manage your smart home more intuitively.

Data and User Input: User-provided information (such as layout data, address, or environmental settings) remains under your control. We use such data solely to deliver the 3D rendering and alert services. Data is processed in accordance with our Privacy Policy.

Acknowledgment and Usage: The 3D Home Model is a visualization tool intended for entertainment and general informational purposes. eufy makes no guarantees regarding the accuracy of modeling or weather forecasting, and the Service should not replace official meteorological or emergency alerts.

4G Cellular Backup

The 4G Cellular Backup Service ensures network continuity in case your primary Internet connection is unavailable.

Acceptable Use: You agree that:

You have no direct contractual relationship with the underlying carriers that provide network connectivity.

eufy and its service providers are not liable for interruptions, delays, or failures in data transmission.

The Service must not be used for emergency or 911-equivalent calls.

4G Cellular Backup Service connectivity performance depends on carrier coverage, network congestion, device capability, and environmental conditions; advertised speeds are indicative only.

You are responsible for maintaining appropriate security measures on any connected devices. You may not use the Internet Service to:

(i) Connect to medical devices, inmate locators, mobile personal emergency response services, or any product that provides emergency calling to 911 or equivalent emergency telephone numbers.

(ii) Configure the 4G Cellular Backup Service to use a static IP address.

eufy and carriers may apply reasonable network management practices to optimize service quality.

A variety of factors can affect performance, speeds, and availability of the Internet Service, including but not limited to its service providers' coverage, network congestion, your devices and building characteristics, the capabilities and connections of the host of content to which you seek access, environmental factors, and technical operations, and any representations by eufy of the speed associated with any Product or Service represent only an anticipated, theoretical average speed, and not a guarantee of actual speed.

You are solely responsible for engaging all appropriate security measures associated with the Internet Service and all devices that connect to the 4G Cellular Backup Internet, and for providing, configuring, and maintaining virus protection, firewall, and other security measures to prevent damage from viruses, malware, or other similar malicious content and to prevent unauthorized access.

If you are dissatisfied with this Service, your sole remedy is to cancel your subscription under our cancellation policy.

Data Allowance: The 4G Cellular Backup Service includes a complimentary 400 MB data allowance per month while your subscription is active.

You can monitor your remaining data balance at any time via the eufy app. eufy is not responsible for service interruption resulting from data depletion or failure to recharge data.

Cloud Backup

The Cloud Backup Service provides remote server space for your video data. eufy acts strictly as a hosting provider: we do not publish, edit, or modify the content you capture.

Your data is stored based on the storage location selected at purchase. Changing your storage location will only route new uploads to the new location; historical data remains in its original storage location.

Service Dependencies

The normal use of this service depends on: (a) your network environment; (b) your correct configuration of the eufy app or client; (c) your eufy devices being in proper working condition. eufy shall not be liable, except as expressly provided by law, if the service becomes unavailable due to the failure to meet the above conditions.

Acceptable Use

The Service is strictly for lawful, non-commercial use. eufy only provides the cloud backup service, has no control over the content you capture or save using the service, and cannot guarantee the legality, correctness, completeness, or authenticity of user content. If eufy reasonably suspects that your use violates applicable laws (e.g., illegal surveillance), we reserve the right to notify you, suspend access, and remove the infringing content, subject to our legal obligations. We will adopt necessary technical measures in accordance with industry standards to protect the information and data you provide during the subscription and use of this service. For specific information security mechanisms, please refer to the eufy Privacy Policy. If you enable Advanced Data Protection, your cloud videos will be encrypted using a password known only to you. If you lose this password, eufy cannot recover it, and your encrypted footage will be permanently inaccessible. We may occasionally perform necessary platform maintenance. Where practical, we will provide advance notice via email or the eufy app.

In the event we permanently discontinue the Cloud Backup Service, we will provide you with a pro-rata refund for unused fees and grant a minimum seven (7) day grace period to download your data before deletion.

Limitation of Liability

This service must not be used for emergency calls. Service performance depends on provider coverage, network conditions, and environmental factors.

For specific features, storage duration, and storage capacity of the Cloud Backup Service, please refer to the actual information displayed within the eufy app.

Important Notice: 30-Day Rolling Cloud Backup Limit

The Basic Plan operates on a rolling 30-day storage mechanism. The system retains a maximum of 30 days of footage. On day 31, the system automatically overwrites day 1's footage.

Warning: We strongly urge you to regularly download important video clips to your personal device. Once footage is overwritten by the rolling cycle, or deleted following the cancellation of your subscription, the data is permanently destroyed and cannot be recovered.

Daily Safety Report

Retrieve security-related information directly from eufyExpert GPT using natural language or voice control.

Daily security reports are generated based on your device records and sensor data. All data processing is carried out in accordance with our data protection declaration; the data is used exclusively to create reports and improve the quality of our services.

You can view daily security reports through the eufy app and share interactive Q&A with eufyExpert GPT to gain a deeper understanding of your home security.

General Terms

Modification of Terms

We may update this Agreement periodically. Any material changes will be communicated to you via email or in-app notification before taking effect.

Disclaimers and Limitation of Liability

To the fullest extent permitted by law, the Service is provided "as is" and "as available." eufy disclaims all express or implied warranties, including merchantability or fitness for a particular purpose. In no event shall eufy be liable for indirect, incidental, or consequential damages arising from your use of the Service.

Informal Resolution Process

We believe most concerns can be resolved quickly and amicably. Before taking any formal legal action, please contact us at support.expert@eufy.com with:

(i) A description of your concern.

(ii) Contact information.

(iii) The specific relief sought.

Both you and eufy agree to make good-faith efforts to resolve any dispute or claim ("Dispute") informally. If the matter cannot be resolved within thirty (30) days, either party may initiate legal action. This step is not required for emergency injunctive relief ("Excluded Dispute").

Choice of Law and Forum Selection

This Agreement and any related dispute shall be governed by the laws of the State of Washington, United States, without regard to conflict of law principles. All disputes shall be brought exclusively in the state or federal courts located in King County, Washington (including Seattle or Bellevue). You consent to the jurisdiction and venue of those courts and waive objections based on inconvenient forum. If you are a U.S. federal, state, or local government entity acting in your official capacity and cannot legally accept this clause, U.S. federal law shall apply, and, where federal law does not, the laws of the State of Washington shall govern.

Time Limitation to Bring Claims

Any claim or cause of action arising out of or related to this Agreement must be filed within two (2) years of the event giving rise to it. Claims not filed within that period are permanently barred.

Waiver of Class Actions

To the extent permitted by law, you and eufy agree to bring claims only in an individual capacity and not as part of any class, collective, or representative proceeding. Class-wide, consolidated, or representative actions are not permitted.

Miscellaneous

If any provision of this Agreement is deemed void or unenforceable, the remaining terms shall remain in full force and effect.

This Agreement constitutes the entire understanding between you and eufy regarding the Basic Plan Service, superseding all prior communications or agreements relating to the subject matter herein.