We offer free Standard Shipping on all orders. For faster delivery,
Next-Day Shipping and Express Shipping options are available for select zip codes. Check your Zip code
Here.
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Shipping Method
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Amazon is our
logistics partner for shipping eufy products and will select the carrier best suited for efficient delivery to your location.
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Estimated Delivery Windows
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Your Order Tracker may display an Estimated Delivery Window, which is also available in your order notifications when applicable. This window provides an estimate of when your package may arrive.
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While most orders are delivered within the estimated timeframe, factors such as flight schedules, weather, and other external conditions may impact the delivery date. Additionally, orders containing preordered or customized items may experience extended delivery times. For the latest delivery updates, please refer to the
tracking information provided.
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Tracking Your Order
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Track your eufy order via the "Your Orders" section. For additional assistance with tracking, visit our Order Tracker.
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Shipping Restrictions
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Certain items may be subject to shipping restrictions due to local/state laws, hazardous materials, oversized items, or address types that some carriers cannot serve.
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Next-Day Shipping & Express Shipping
Service Coverage
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Next-Day Shipping and
Express Shipping services are available only for specific postal codes.
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Note: Orders must meet all eligibility requirements to qualify for these services.
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eufy Plus Member
Orders
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eufy Plus members enjoy delivery benefits, including faster shipping options.
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To receive eufy Plus Member
logistics benefits:
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Log in to your account and verify your email.
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Become a eufy Plus Member.
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You will receive one free "Next-Day Shipping" and one "Express Shipping" voucher each month.
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Select your preferred delivery method at checkout and apply the voucher if eligible.
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Refer to the Plus Member Agreement for full details on voucher usage.
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Important Information
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eufy is not responsible for delivery delays due to natural or uncontrollable events. Any delays caused by the courier, including
customs clearance, are also outside our control.
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Risk and Loss: All orders are shipped under a shipment contract, meaning risk and title transfer to the customer upon delivery to the carrier.
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If you purchased shipping insurance, you may file a claim through the "Order Center" in case of any loss, damage, or delay during transit.
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Claims Processing
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Reports of lost, missing, incorrect, or damaged items must be filed within 7 days of the order's delivery date. For incorrect or damaged items, please include photos with your claim. eufy reserves the right to limit or decline reshipment or refunds as necessary. Courtesy reshipments are not eligible for return or refund.
