What to Do if Your Amazon Package Is Stolen

Key Takeaways:

• First verify that the package is truly missing by checking the delivery status, delivery photo, your property, and nearby neighbors.
• If it is still missing, report it to Amazon or the third-party seller with your order details and any available evidence.
• Amazon, the seller, or your credit-card issuer may offer a resolution, depending on the order, investigation, and applicable policy.
• For valuable or recurring theft, consider filing a police report and checking purchase-protection benefits.
• Reduce future risk with lockers, signature delivery, trusted neighbors, secure parcel storage, and a doorbell that records the delivery area.

When talking about online shopping, Amazon is a top choice for many, delivering an astounding 2.3 billion parcels annually in the US. But with convenience comes the occasional mishap of finding your eagerly awaited package missing from your doorstep. If you've experienced the frustration of an Amazon package stolen, you're not alone. In fact, studies reveal that a whopping 43% of customers have reported experiencing package theft, with 64% of them facing this issue more than once.

So, what to do if Amazon package is stolen? Fortunately, there are basic steps you can take to potentially retrieve your lost items or get reimbursed. Today, we will guide you through everything you need to know, including the preventive measures to help protect future deliveries from theft. So, without further ado, let's get started!

What to Do if an Amazon Package Is Stolen?

Porch pirates are increasingly becoming a common concern, especially in regions where online shopping is widespread. If you are a victim of such theft, follow these steps promptly to improve your chances of resolving the issue:

Verify the Delivery Status

First and foremost, verify the delivery status of your Amazon package. Go to your Amazon account and check the order history for the most recent status update. Sometimes, Amazon marks a package as "delivered" before it actually arrives. This usually happens when the delivery truck is still en route and can potentially be delayed by a few hours. It's not uncommon for packages to show up within 48 hours after being marked as delivered. If your package still hasn't arrived after this period, you can be more certain that it may be lost or stolen.

Inspect Your Property

Once you've confirmed the status, conduct a thorough search of your property. Delivery personnel sometimes leave packages in hidden spots to protect them from theft, so check areas like the back door, garage, garden, and even behind potted plants or patio furniture. In some cases, the delivery person might have placed the package in a location captured in a delivery photo. If your package is still nowhere to be found after these checks, proceed to the next step.

Inquire with Neighbors

Check your neighbors as well before you report stolen Amazon packages. Sometimes, a package might be mistakenly delivered to a neighbor, or a well-meaning neighbor might have picked it up to keep it safe. Go door-to-door to ask if anyone has seen or received your package. Moreover, some neighbors might have security cameras that capture the delivery or any suspicious activity around your property.

Check Amazon official guides to Find a Missing Package that Shows as Delivered.

Report the Stolen Package to Amazon or the Third-Party Seller

If your package is still missing after checking your property and consulting with neighbors, the next step is to contact Amazon or the third-party seller.

Go to the Amazon Customer Service page, where you can chat online or speak over the phone with a customer service representative. Provide them with the necessary details, such as the order number and the circumstances surrounding the missing package. Amazon has a comprehensive A-to-Z Guarantee that typically protects consumers against lost or stolen packages. They may offer a replacement or a refund after investigating your claim.

You can also use the Amazon Shopping app: open Your Orders, select the missing order, and use the order-help option to report that the package was not received. Keep the delivery photo, tracking status, order number, and any camera footage or other evidence that may help explain what happened.

If the item was explicitly purchased from a third-party seller on Amazon, you might need to contact them directly. Go to the order details and use the communication options available to message the seller. Explain the situation and request a refund or replacement for the stolen Amazon package. Give the seller two business days to respond before you escalate the issue to Amazon. If the seller does not cooperate, Amazon will step in to resolve the issue through the A-to-Z Guarantee claim process.

Note: File any claims within 90 days of your purchase.

File a Police Report

Filing a police report can be highly useful, especially if it's a recurring issue in your neighborhood or the stolen package contains valuable items. While the police might not be able to recover the package immediately, filing a report helps law enforcement track local crime trends and allocate resources accordingly. It's a crucial step for community awareness and may help in future theft deterrence efforts.

Inform Your Credit Card Company

If you used a credit card to make the purchase, check if your card offers purchase protection features. Many credit card issuers have policies that reimburse you for stolen items bought with their cards. Contact your card issuer's customer service to give them a heads up about the Amazon package stolen and begin the claims process. Be prepared to provide any relevant documentation to support your claim.

How to Report a Stolen Amazon Package?

If your Amazon package is missing or marked as delivered but never arrived, don't panic. Here's a quick guide on how to report a stolen Amazon package and what steps you should take to get a refund or replacement.

Contact Amazon

To better understand how to report stolen Amazon package, head over to Amazon's Help section and locate the specific order under "Your Orders." Follow these easy steps:

1. Click the button that says "Problem with order."
2. Select the tracking number and choose the "My package was stolen from my porch" option.
3. Hit "Request refund," double-check the details, and submit your report.
4. Amazon will then review your claim and conduct an investigation. Be patient and wait for their findings.

You can also go with a dedicated chat with a representative, request a call, or even communicate via email. Once you've reported the problem, Amazon will typically investigate and offer a solution, often in the form of a refund or a replacement.

Contact the Third-Party Seller

For purchases made from a third-party seller, the procedure is slightly different:

1. Go to "Contact Seller" on the order details page or seller's profile.
2. Explain that your package was stolen, providing the necessary details and evidence.
3. The seller will review your claim and respond, potentially requesting more information.
4. Once approved, the seller will issue a refund or replacement.

If the third-party seller is unresponsive or refuses to help, you can still file an A-to-Z Guarantee claim through Amazon after waiting for a reasonable amount of time (typically 48 hours).

Take note that abiding by the Amazon stolen package policy is important to make sure you report the theft promptly and correctly.

Does Amazon Cover Stolen Packages?

Sometimes, yes—but Amazon may cover a stolen package only after reviewing the specific order, and a refund or replacement is not automatic. For an order fulfilled by Amazon, Amazon decides what resolution applies to that order. If a third-party seller fulfilled it, the seller normally responds first, with Amazon's A-to-Z Guarantee potentially providing an additional path for an eligible unresolved claim. The applicable result depends on the order, fulfillment method, and policy in effect when the claim is reviewed. A separate credit-card purchase-protection claim goes to the card issuer, not Amazon. The issuer may request the order record, delivery information, a police report, or other documents, then decide coverage under its own terms.

Preventive Measures to Avoid Future Package Theft

To reduce the risk of porch pirates, implement these Amazon package theft prevention tips:

Deliver it to your workplace.

If feasible, arrange to have your prospected packages delivered to your workplace. It minimizes the chances of packages being left unattended.

Use Amazon Locker service.

Amazon Lockers are secure, self-service kiosks that can receive your packages. It will prevent the parcels from sitting unattended at your door.

Invest in a locked mailbox or parcel box.

Secure delivery boxes can keep your packages safe until you retrieve them.

Request signature confirmation.

For high-value items, request signature confirmation upon delivery to ensure they are not left unattended.

Ask neighbors to pick up parcels.

When expecting a delivery, ask trusted neighbors to collect your packages if you will be away.

Provide delivery instructions.

Use Amazon's delivery instructions feature to direct couriers to place packages in less visible areas, reducing their attractiveness to thieves.

Install security cameras or a video doorbell.

These devices deter potential thieves and provide video evidence in case of theft.

For more guidance on choosing useful doorbell motion alerts, see our related guide.

Bonus: Best eufy Doorbells to Prevent Package Theft

Looking to take your home security up a notch? These top-rated eufy devices offer crystal-clear footage, smart detection features, and real-time alerts to help you stop package theft before it happens. Here are three standout options:

Best for Package Monitoring — eufy Video Doorbell S4

When a delivery is left at the door, the hardest part is often knowing what happened after the courier walked away. The eufy Video Doorbell S4's 180° panoramic view helps keep the package area and the approach to the porch in one view, while OmniTrack follows movement so the relevant person stays in frame. This can help you review whether someone approached, picked up, or carried away a package instead of relying on a single fixed angle.

If the event happens at night or unfolds quickly, 3K resolution and color night vision help preserve the details for later review. Human and package detection can separate the delivery from the activity around it, so alerts are more useful when you are away. Wired power supports continuous recording, and the built-in backup battery provides emergency backup during an outage until power is restored—important when the missing package may be part of a longer sequence.

Best Dual-View Flexible — eufy Video Doorbell E340

{{component:"product", handle:"t8214111", sku:"T8214111"}}

For a doorstep where packages may be left unattended, the eufy Video Doorbell E340 uses a front-facing camera for visitors and a downward-facing camera for the area below the door, so a person and a parcel can stay visible at the same time. Its 2K video and color night vision help you check faces and package activity after dark, while human and package detection makes alerts more relevant when you are away. Battery or wired operation lets you choose a simpler installation or a setup that keeps the battery topped up.

Best Wired Local Storage — eufy Video Doorbell S330

{{component:"product", handle:"e8203111", sku:"E8203111"}}

The eufy Video Doorbell S330 is a hardwired option for a doorway where you want package activity saved locally. Its Delivery Guard feature helps alert you when a package arrives and if someone approaches it before collection. The doorbell records motion-activated events to 8GB eMMC built-in storage, which can hold up to 90 days under the stated recording model, with no monthly fee.

Conclusion

If an Amazon package goes missing, first verify the delivery details and check your property before reporting it. Once you have confirmed the problem, contact the appropriate parties and keep any evidence that may support your report. A few simple delivery and monitoring habits can help reduce the chance of the same problem happening again. If you want more context about the people behind this type of theft, read what is a porch pirate.

FAQs

What do I do if an Amazon package is stolen?

If your Amazon package was stolen, begin by preserving the order and delivery details, then report the missing package through Amazon's order-help process. For a high-value item or repeated theft in your area, add a police report to your records. Keeping these details together gives Amazon and other parties a clearer account of the incident; any refund, replacement, or other resolution depends on the review of your claim.

What happens if an Amazon driver steals a package?

If you suspect an Amazon driver stole your package, report the suspected conduct to Amazon with the order number, delivery time, and any supporting details. Amazon can investigate the delivery activity and take appropriate action if the allegation is confirmed, which could include termination. Keep the report focused on what you observed rather than making a definitive accusation, and handle any order-resolution request through the separate customer-service process.

What if Amazon says it was delivered but it wasn't?

If Amazon's tracking shows the package as delivered but it is not there, treat the status as a delivery record to verify—not proof that the package was stolen. Check the delivery photo, nearby drop-off spots, and whether it was left with a neighbor. If those checks do not explain the delivery, ask Amazon to review the delivery details and GPS tracking; the next resolution depends on what that review confirms.

Can a video doorbell help if a package is stolen again?

Yes. A video doorbell can preserve footage of the delivery area and use person or package alerts to make the relevant activity easier to review. For a broader prevention approach, see the package theft prevention guide. The eufy Video Doorbell S4 can help monitor the package area and keep activity around the delivery in view for later review.