FAQ
Will removing the mounting sticker leave any marks on my window?
No. It uses a specially formulated adhesive that peels off cleanly at room temperature without leaving sticky residue on your window. This explanation covers the mounting sticker only and does not apply to the cable clips.
Do I need a subscription to use core features like AI detection?
No. AI detection, 24/7 recording, and smart alerts work with no monthly fee. Store footage locally via microSD (not included) and keep full control of your privacy.
Why do I see reflections in the video at night?
The zero-gap mount helps block most glare. In some cases, with extra-thick double- or triple-pane glass, slight edge glare may appear and can be reduced with curtains, blinds, or the included anti-reflection stickers.
Can it work standalone or with other HomeBases or smart home systems?
It works as a standalone device. Also supports connection to HomeBase S380, HomeBase Mini, and HomeBase Professional for more features.
Note: HomeBase 2 (HomeBase S280) and Apple HomeKit are not currently supported.
Can I customize the detection area to avoid notifications from the street?
Yes. You can freely draw custom detection zones in the app, so you only get alerts for the areas you actually care about, like your porch or driveway, not passing cars or pedestrians on the street.
Where should I avoid using Window Camera E10?
1. Monitoring within 0.5 m away (e.g., bird watching, fish tanks).
2. On broken, frosted, or patterned glass.
3. In positions that may intrude on others' privacy.
4. On high floors looking down, as blind zones may increase.