Manual
T2126_RoboVac 11S MAX_Manual
2019-06-11
eufy 11S MAX
$249.99
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All-New RoboVac:
Re-engineered with a super-slim design (2.85") and powerful suction .
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What You Get:RoboVac 11S MAX, remote control (2 AAA batteries included), charging base, AC power adapter, cleaning tool, 1 side brush, user manual, and our worry-free 12-month warranty.
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$249 . 99
Ultra-thin 2.85" body that glides under furniture. Kick back and relax as RoboVac quietly cleans your home.
Versatile Cleaning Modes
Use for low- to medium-pile carpets.
Large wheels roll over carpets and climb over door ledges to get to the mess.
Use for hard floors
A cleaning mode for every scenario. Ensure an effortless, thorough cleaning while you relax.
Clean smart, live smart.
3-Point Cleaning System
Three brushes and strong suction power effectively loosen, extract and vacuum dirt to give a superior clean.
Drop-Sensing Technology
RoboVac uses advanced sensors which detect drops to avoid falling down stairs and off of ledges.
Tread Lightly
Anti-collision sensors ensure RoboVac doesn’t bump into objects around the house.
Smart Return
Never worry about running out of juice. RoboVac automatically returns to HomeBase when the battery is low.
Clean up pet hair
Pets lover
Efficiently clean up pet hair around the house with impressive suction power.
A super-slim design
Slim design
Re-engineered to provide strong suction power (2000Pa Max) with a super-slim design (2.85").
Low noise at 55dB
Quite cleaning
Up to 100 minutes** on hardwood floors with consistent, powerful suction at a low noise level.
Clean up pet hair
Pets lover
Efficiently clean up pet hair around the house with impressive suction power.
A super-slim design
Slim design
Re-engineered to provide strong suction power (2000Pa Max) with a super-slim design (2.85").
Low noise at 55dB
Quite cleaning
Up to 100 minutes** on hardwood floors with consistent, powerful suction at a low noise level.
Product Comparison
RoboVac 11S
Learn MoreMax Suction Power:
1300 Pa
BoostIQ Technology:
2nd Gen
Dust Collector Capacity:
0.6L
Noise Level:
55dB
Product Height:
2.85 in
Climbing Threshold:
0.63 in
Boundary Strips:
-
Coverage:
1-year
Wi-Fi Connected:
-
Works with Amazon Alexa:
-
RoboVac 15C MAX
Learn MoreMax Suction Power:
2000Pa
BoostIQ Technology:
2nd Gen
Dust Collector Capacity:
0.6L
Noise Level:
55dB
Product Height:
2.85 in
Climbing Threshold:
0.63 in
Boundary Strips:
-
Coverage:
1-year
Wi-Fi Connected:
✓
Works with Amazon Alexa:
✓
RoboVac 11S Max
Learn MoreMax Suction Power:
2000Pa
BoostIQ Technology:
2nd Gen
Dust Collector Capacity:
0.6L
Noise Level:
55dB
Product Height:
2.85 in
Climbing Threshold:
0.63 in
Boundary Strips:
-
Coverage:
1-year
Wi-Fi Connected:
-
Works with Amazon Alexa:
-
FAQ
Is the voltage universal? Does RoboVac come with a charger for my region?
Robovac works with the voltages from 100 - 240V; a charger for the region it is sold in is in the packaging. If you want to use your RoboVac in other countries, you will need to use a plug adapter.
What's the BoostIQ™ feature?
The BoostIQ™ feature automatically increases the suction power if it detects stronger power is needed to ensure the best clean, which is ideal for cleaning thicker carpets and hard-to-clean messes.
How do I identify if RoboVac is using the BoostIQ™ feature?
RoboVac 11S Max is in the BoostIQ™ mode by default, which you can see on the display of the remote control.
To change the default suction power to Auto Cleaning mode, just press the ""fan"" icon repeatedly to adjust the suction power level. The power level's corresponding icon is displayed on the remote controller.
Note:
When RoboVac starts cleaning in Auto or Single Room mode the next time, it will clean according to the suction power level you previously selected.
Note:
When RoboVac starts cleaning in Auto or Single Room mode the next time, it will clean according to the suction power level you previously selected.
How long will RoboVac clean after a full charge?
A fully-charged RoboVac will clean approximately 100 minutes in Standard Mode on hard floors.
How long does it take RoboVac to charge from 0-100%?
About 5-6 hours.
What is the lowest height RoboVac can pass under?
The lowest height RoboVac can pass under is 2.87 in/ 73 mm.
Can I use one remote control to control more than one RoboVac at the same time?
RoboVac is controllerd via infrared technology from the remote control. One remote control can control more than one RoboVac at the same time.
Where should I use RoboVac?
1. Use only indoors and on dry surfaces.
2. For optimum performance. It is not recommended to use RoboVac on thick (total thickness over 26 mm /1.02 in) or plush carpets
3. Do not use on very dark-colored floors.
4. Do not leave trailing cables as RoboVac may become entangled in them.
5. Do not use it on the carpets that have tassels, as the tassels may entangle RoboVac.
2. For optimum performance. It is not recommended to use RoboVac on thick (total thickness over 26 mm /1.02 in) or plush carpets
3. Do not use on very dark-colored floors.
4. Do not leave trailing cables as RoboVac may become entangled in them.
5. Do not use it on the carpets that have tassels, as the tassels may entangle RoboVac.
What objects should I avoid vacuuming with RoboVac?
1. Liquids.
2. Chemicals, inflammable and explosive hazardous materials.
3. Sharp objects such as broken glass, construction waste, screws, etc.
4. Burning objects such as cigarette butts, matches, and ash.
5. Pet excrement.
2. Chemicals, inflammable and explosive hazardous materials.
3. Sharp objects such as broken glass, construction waste, screws, etc.
4. Burning objects such as cigarette butts, matches, and ash.
5. Pet excrement.
How does RoboVac navigate?
RoboVac uses Bounce technology to navigate when cleaning. RoboVac changes directions when it encounters obstacles and works in a back-and-forth traveling motion. Different cleaning modes has different paths.
Will RoboVac fall down stairs when working?
No. RoboVac has drop sensors.
Anti-drop sensors prevent RoboVac from tumbling down stairs and steep drops. They may work less effectively if they are dirty or on very dark-colored floors. It is recommended to place a physical barrier to block off problem areas where the device may fall.
Anti-drop sensors prevent RoboVac from tumbling down stairs and steep drops. They may work less effectively if they are dirty or on very dark-colored floors. It is recommended to place a physical barrier to block off problem areas where the device may fall.
What does the status light on RoboVac indicate?
Breathing orange: Charging
Solid blue: Standby / Cleaning / Fully charged
Solid orange: Low power and returning to charging base
Flashing / Solid red + Beeping: RoboVac has an error
Off:
- RoboVac is powered off.
- To conserve power, the light automatically turns off when RoboVac is not docked to the Charging Base and has been inactive for 1 minute.
Solid blue: Standby / Cleaning / Fully charged
Solid orange: Low power and returning to charging base
Flashing / Solid red + Beeping: RoboVac has an error
Off:
- RoboVac is powered off.
- To conserve power, the light automatically turns off when RoboVac is not docked to the Charging Base and has been inactive for 1 minute.
What does the status light on the charging base indicate?
When the Charging Base connects to AC power, the LED indicator on the Charging Base is SOLID WHITE.
What do the error tones mean when the red indicator light is flashing?
One beep = RoboVac is stuck and one of the wheels is not making contact with the floor (hanging in mid-air). RoboVac may be in an extremely large room and the bumper is not registering obstacles. Restart cleaning in a new location.
Two beeps = RoboVac’s bumper is stuck. Tap RoboVac’s bumper several times to dislodge any debris that may be trapped underneath.
Three beeps = RoboVac can get stuck in the following scenarios: ①When RoboVac does not have enough power to reverse when on the edge of a staircase that is covered by a rug.②When RoboVac tries to reverse due to exposure to strong sunshine, but cannot reverse due to physical barriers in the way.③When RoboVac reverses due to exposure to strong sunshine, but continues to be exposed to strong sunshine after reversing for 3 seconds.Solution: Restart cleaning in a new location.Use a physical barrier to block off the problem area.
Four beeps = RoboVac’s power level is too low. Manually charge RoboVac for at least 5 hours.
Two beeps = RoboVac’s bumper is stuck. Tap RoboVac’s bumper several times to dislodge any debris that may be trapped underneath.
Three beeps = RoboVac can get stuck in the following scenarios: ①When RoboVac does not have enough power to reverse when on the edge of a staircase that is covered by a rug.②When RoboVac tries to reverse due to exposure to strong sunshine, but cannot reverse due to physical barriers in the way.③When RoboVac reverses due to exposure to strong sunshine, but continues to be exposed to strong sunshine after reversing for 3 seconds.Solution: Restart cleaning in a new location.Use a physical barrier to block off the problem area.
Four beeps = RoboVac’s power level is too low. Manually charge RoboVac for at least 5 hours.
What do the error tones mean when the red indicator light is solid?
One beep = RoboVac’s left/right wheel is stuck. Turn off RoboVac and remove any hair or debris from the left/right wheel.
Two beeps = RoboVac’s side brush is stuck. Turn off RoboVac and remove any hair or debris from the side brush.
Three beeps = RoboVac’s suction fan is stuck. Turn off RoboVac, then remove and empty the dust collector. Make sure the suction inlet is not blocked by any hair or debris.
Four beeps = RoboVac’s rolling brush is stuck. Turn off RoboVac and remove any hair or debris from the rolling brush.
Two beeps = RoboVac’s side brush is stuck. Turn off RoboVac and remove any hair or debris from the side brush.
Three beeps = RoboVac’s suction fan is stuck. Turn off RoboVac, then remove and empty the dust collector. Make sure the suction inlet is not blocked by any hair or debris.
Four beeps = RoboVac’s rolling brush is stuck. Turn off RoboVac and remove any hair or debris from the rolling brush.
My RoboVac cannot be activated. What can I do?
- Make sure the main power switch on the bottom of RoboVac is in the ""I"" position.
- Make sure the battery is fully charged.
- Replace the batteries in the remote control (2 AAA).
- Make sure the remote control is within range (16 ft/5 m) of RoboVac.
- If you still have trouble, turn off the main power switch and then turn it back on.
- Make sure the battery is fully charged.
- Replace the batteries in the remote control (2 AAA).
- Make sure the remote control is within range (16 ft/5 m) of RoboVac.
- If you still have trouble, turn off the main power switch and then turn it back on.
What if RoboVac suddenly stops working?
- Check if RoboVac is trapped or stuck on an obstacle.
- Check if the battery level is too low.
- If you still have trouble, turn off the main power switch,wait for 2 seconds, and then turn it back on.
- Check if the battery level is too low.
- If you still have trouble, turn off the main power switch,wait for 2 seconds, and then turn it back on.
What if RoboVac suddenly stops working?
- Check if RoboVac is trapped or stuck on an obstacle.
- Check if the battery level is too low.
- If you still have trouble, turn off the main power switch,wait for 2 seconds, and then turn it back on.
- Check if the battery level is too low.
- If you still have trouble, turn off the main power switch,wait for 2 seconds, and then turn it back on.
What if RoboVac cannot return to the Charging Base?
- Remove objects within 3 ft/1 m to the left and right side and within 6 ft/2 m of the front of the Charging Base.
- When RoboVac is in the vicinity of the Charging Base, it will return more quickly. However, if the Charging Base is located far away, RoboVac will need more time to return. Please be patient as it works its way back.
- Clean the charging contact pins.
- When RoboVac is in the vicinity of the Charging Base, it will return more quickly. However, if the Charging Base is located far away, RoboVac will need more time to return. Please be patient as it works its way back.
- Clean the charging contact pins.
What if RoboVac can't be charged? What should I do?
- Check if the indicator on the Charging Base lights up. If not, contact the eufy service center to repair or replace
the Charging Base.
- Dust off the charging contact pins with a dry cloth.
- Check if you can hear a beep when RoboVac is docked onto the Charging Base. If not, contact the eufy service center to repair or replace the Charging Base.
- Dust off the charging contact pins with a dry cloth.
- Check if you can hear a beep when RoboVac is docked onto the Charging Base. If not, contact the eufy service center to repair or replace the Charging Base.
What should I do if RoboVac does not clean according to the schedule I set?
- Make sure the main power switch on the bottom of RoboVac is turned on.
- Make sure the time, time of day (AM/PM), and the scheduled time have been set correctly.
- Check if RoboVac’s power is too low to start cleaning.
If these suggestions don't help, please contact us at support@eufylife.com for more assistance.
- Make sure the time, time of day (AM/PM), and the scheduled time have been set correctly.
- Check if RoboVac’s power is too low to start cleaning.
If these suggestions don't help, please contact us at support@eufylife.com for more assistance.
When I remove/replace the batteries of the remote control or turn off the main power switch, will these actions cancel RoboVac's scheduled settings?
- If a schedule is set and the batteries are removed from the remote control, the cleaning schedule will first disappear on the remote control. Afterwards, when you press any button on the remote control, you will also cancel the cleaning schedule on RoboVac.
- Turning off the main power switch will not cancel RoboVac' scheduled settings.
- Turning off the main power switch will not cancel RoboVac' scheduled settings.
What should I do if the remote control doesn't work?
- Replace the batteries in the remote control.
- Make sure the main power switch on the bottom of RoboVac is in the ""ON"" position.
- Make sure RoboVac is fully charged.
If these suggestions don't help, please contact us at support@eufylife.com for more assistance.
- Make sure the main power switch on the bottom of RoboVac is in the ""ON"" position.
- Make sure RoboVac is fully charged.
If these suggestions don't help, please contact us at support@eufylife.com for more assistance.
Why has RoboVac's suction become weak?
- Check if any obstructions are blocking the suction inlet.
- Empty the dust collector.
- Check if the filter is wet due to water or other liquid on the floor. Air-dry the filter completely before use.
If these suggestions don't help, please contact us at support@eufylife.com for more help.
- Empty the dust collector.
- Check if the filter is wet due to water or other liquid on the floor. Air-dry the filter completely before use.
If these suggestions don't help, please contact us at support@eufylife.com for more help.
Why is RoboVac making a strange noise while in use?
- Clean brushes and tap the wheels to see whether they are stuck, and if necessary, remove any hair and debris from them.
- Remove the rolling brush and brush guard and run RoboVac to see if the noise continues.
If the noise does not disappear when you remove accessories, please contact us at support@eufylife.com for more assistance.
- Remove the rolling brush and brush guard and run RoboVac to see if the noise continues.
If the noise does not disappear when you remove accessories, please contact us at support@eufylife.com for more assistance.
What should I do if RoboVac's movements or travel path are abnormal?
- Clean the sensors carefully with a dry cloth.
- Restart RoboVac by turning the power switch off and on.
If these suggestions don't help, please contact us at support@eufylife.com for more assistance.
- Restart RoboVac by turning the power switch off and on.
If these suggestions don't help, please contact us at support@eufylife.com for more assistance.
What should I do if RoboVac's rolling brush does not rotate.
- Clean the rolling brush.
- Check if the rolling brush and brush guard have been installed properly.
- Check if the rolling brush and brush guard have been installed properly.
What should I do RoboVac's cleaning time becomes shorter or is less than 100 minutes?
Make sure RoboVac is fully charged (indicated by a solid blue LED light) before cleaning.
- The cleaning time will be affected by the suction mode and floors/carpets to be cleaned:
- Standard suction mode (on hardwood floors): approx.100 minutes of cleaning
- BoostIQTM mode (on carpeting): approx. 60 minutes of cleaning
- Max suction mode (on medium-pile carpets): approx.40 minutes of cleaning
- If your cleaning time is much less than the time mentioned above, contact eufy customer service for help.
- The cleaning time will be affected by the suction mode and floors/carpets to be cleaned:
- Standard suction mode (on hardwood floors): approx.100 minutes of cleaning
- BoostIQTM mode (on carpeting): approx. 60 minutes of cleaning
- Max suction mode (on medium-pile carpets): approx.40 minutes of cleaning
- If your cleaning time is much less than the time mentioned above, contact eufy customer service for help.
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