FAQ
Where can I find detailed setup instructions and full compatibility information?
For full guidance, please see the user guide in the "Safety Documents" section below. It details compatible devices, installation options, and how to connect the camera to HomeBase Mini or your router.
Can C31 be used outdoors?
Yes. The product is IP66-rated for dust and water resistance, including when installed upside down. The main unit is specially sealed for weatherproofing, including the charging ports, SD card slot, and cables.
How does storage work, and do I need to buy a microSD card?
C31 has no built-in storage. Use microSD card (up to 256GB, sold separately) or HomeBase Mini (64GB internal, expandable to 1TB). Format microSD in eufy app first. Insert into camera (standalone) or HomeBase (connected).
Can C31 support 24/7 continuous recording?
Yes. Insert an SD card to enable 24/7 continuous recording, and footage will be saved locally on the SD card. There are two ways to enable 24/7 recording:
Option 1: Use C31 Independently. Insert an SD card into the camera for 24/7 continuous recording.
Option 2: Use C31 with HomeBase. Pair C31 with HomeBase to enable 24/7 recording.
Is C31 compatible with HomeBase and HomeKit?
C31 is compatible with HomeBase 3 and HomeBase Mini, but not with HomeBase 2.
Connection to HomeKit is not supported.
Why is the SD card slot screw hard to remove?
Because our screws are designed to prevent loss, they can only be loosened, not completely removed. Simply loosen the screw and take off the cover; then you can insert the SD card.