Add-On Monitor for Baby Monitor E110

Second one of these I have bought, not because they have failed but because it is that good, I wanted the same thing for my second kid. No Wi-Fi or internet connection required, no sending video of your baby to some random servers for no reason, range is great, video and sound quality are great, night vision is very clear for a less than full HD camera.

1 drop and the thing is done. Won’t hold a charge , even while plugged in it won’t stay on. Whack construction.

Monitor stopped working

It connected with our camera no issue. But it’s our second screen after the first one stopped working because it was dropped. Wish it was a little more durable

I’ve had this camera and monitor for 2+ years. I bought a second monitor and camera for my second child. I did a firmware upgrade last night and now my monitor won’t turn back on. Customer service was responsive but told me there’s nothing they can do. My monitor was working just fine until I did the firmware upgrade and now I don’t have a baby monitor. Be careful when doing firmware upgrades. Apparently this has happened to other customers based on reviews here and on Amazon. Before the monitor stopped working, it was turning off randomly throughout the night for no reason. It only did this like once a month. I keep my monitor on all the time. It always has weird little hiccups like this too.

Our original eufy monitor stopped charging so we purchased this as a replacement. It works fine we just get an error message every time we turn it on that “some features may not work” - we have not found any features that don’t work but still have to close out of this message which is annoying

I originally bought the 2 camera set when my 2nd child was born. I absolutely love the product. I am a very anxious mom so being able to check both kiddos with ease is very important to me.After about 2 years of CONSTANT use, and rough and tumble care from my youngest who is into EVERYTHING, our handheld component went out. I could still hear my kids but couldn’t see them. I ordered this as a replacement.Upon first opening the box and trying to sync, I couldn’t get the monitors to connect. However, when reading reviews, I learned that I needed to update my cameras’ firmware. With easy to follow directions on the Eufy site, it took less than 10 minutes and I was good to go!Great product! And will order again in a couple years when my constant checking will inevitably wear out my handheld again.

I loved Eufy's baby monitor, but, sadly, had a really bad experience with their support team that soured me on the product and the company.

My wife and I were woken at 2:00 AM to the sound of the low battery warning on the monitor. We discovered that, though it was plugged in, it was no longer charging. For those interested, the LED was white, indicating it is operating normally, not red, which indicates an issue. Luckily, the monitor stayed on so long as it was connected to a power source, but would power down once unplugged. The monitor was only 2 years old, and we were really surprised that the battery would fail so quickly. I spoke with their support folks, and was directed to upgrade the firmware. Once I did that, the monitor turned off and would not turn back on, even when plugged in. That was super disappointing because, prior to the firmware update, I at least had a functioning, if not mobile, monitor.

This is where the bad service began. I replied back to their support email letting them know what happened and didn't get a reply from that technician for a day. I also called them, got a different technician, who was surprised to hear I was directed to upgrade the firmware and was told that I'd be contacted by an engineer within a day. This was a week ago and I still haven't heard from that engineer. I was subsequently informed that I was outside of their 1 year warranty and there was nothing they could do to help me. Their support emails have a link to escalate the ticket to a manager if you are not happy with the resolution, promising to contact you within 24 hours. I did that, but, again, still haven't heard from a manager.

Since my monitor was out of the warranty period by about a year, Eufy was not obligated to help me, but, honestly, I expected better treatment for such an expensive product. Also, baby monitors are really important for parents, and it took me two or three days to understand that they were not going to replace the defective device or give me a discount to buy a new one. Those nights without a monitor meant my wife and I didn't sleep well. Eufy essentially shrugged at my issue and sent me a link to buy a new one.

We have two of them and love the combination of clarity, switching back and forth, and being able to move the cameras. We have not found comparable alternatives around.

Grateful for the ability to purchase just the new monitor since my old one I used with my first child no longer held a charge, while the camera still worked just fine!
The only issue I had was updating the firmware on the camera so the two would pair. The cables that come with the cameras for charging are not data transfer cables and I was lucky to find an old cord from my camera that I could use to make the transfer. It took too many searches to figure that out!